Through this API, you can update the data of a work request created in Fracttal.

Updatable Fields

You can update the following fields of a work request:

Asset (item_code + id_type_item): The asset associated with the request
Reference (identifier): Reference identifier
Group (types_description): Main category of the request
Classification 1 (types_1_description): First classification
Classification 2 (types_2_description): Second classification
Keywords (key_words_descriptions): Tags or associated labels

Restrictions

Only requests in Open status can be updated
Work request administrator permissions are required
Fields must be updated using their descriptions, not IDs
When updating the asset, both item_code and id_type_item must be provided

Considerations

Type and classification descriptions are case-insensitive
Keywords must already exist in the system

Input Parameters

The following fields must be sent to update the data of a work request:

Parameter	Type	Required	Description
`code`	Text	Yes	Request number. Can be consulted here. (field id)
`user_code`	Text	Yes	Code of the user updating the request. It is the code of the human resource or third party associated with the account.
`item_code`	Number	No*	Code of the asset to associate. *Required if `id_type_item` is sent.
`id_type_item`	Text	No*	Type of asset (1=Locations, 2=Equipment, 3=Tools, 5=Digital) *Required if `item_code` is sent.
`identifier`	Text	No	Reference or identifier of the request.
`types_description`	Text	No	Description of the Group (main category). Must exist in the catalog and be enabled.
`types_1_description`	Text	No	Description of Classification 1. Must exist in the catalog and be enabled.
`types_2_description`	Text	No	Description of Classification 2. Must exist in the catalog and be enabled.
`key_words_descriptions`	Text or Array[Text]	No	Keyword(s) to associate. Can be a text for a single word or an array for multiple. All must already exist in the system and be enabled.

Example:

Request: (PUT)https://app.fracttal.com/api/work_requests_data/38

{
    "user_code": "TestAdmin",
    "code": 3843,
    "item_code": "TestActivo",
    "id_type_item": 1,
    "types_description": "Grupo test",
    "types_1_description": "Clasificacion 1 test",
    "types_2_description": "Clasificacion 2 test",
    "key_words_descriptions": [
        "test 1",
        "test 2"
    ],
    "identifier": "test2"
}

{
    "success": true,
    "message": "200",
    "data": [
        {
            "id_code": 38,
            "id_company": 1,
            "id_work_order": null,
            "date": "2025-11-13T12:09:39.851315+00:00",
            "id_type": null,
            "id_item": 1,
            "is_urgent": false,
            "description": "description test",
            "rating": null,
            "rating_notes": null,
            "observation": null,
            "date_solution": null,
            "types_description": null,
            "items_description": "test",
            "id_requests_x_status":111,
            "id_status": 1,
            "date_status": "2025-11-13T12:09:39.851315+00:00",
            "requests_x_status_notes": "test",
            "requests_x_status_description": "OPEN_STATUS",
            "status_path_image": "color: #FFD73A",
            "accounts_name": "User",
            "accounts_email": "user@fracttal.com",
            "requests_x_key_words_descriptions": null,
            "requests_x_key_words_id_key_words": null,
            "wo_folio": null,
            "date_incident": "2025-11-13T12:08:51.404+00:00",
            "parent_description": "//",
            "requests_x_status_accounts_name": "User",
            "requested_by": "User",
            "id_type_1": null,
            "id_type_2": null,
            "types_1_description": null,
            "types_2_description": null,
            "identifier": "",
            "id_personnel_log": 1,
            "id_contacts_log": null,
            "id_account": 1,
            "geolocation": null,
            "id_user": 1,
            "date_maintenance": null,
            "types_color": null,
            "id_group_task": 1,
            "id_item_log": 1,
            "visible_to_all": false,
            "id_priority": 5,
            "priorities_description": "VERY_LOW",
            "email_requested_by": "",
            "code_item": "U01",
            "id_cost_center": 1,
            "costs_center_description": "1",
            "id_group": 1,
            "id_group_1": 1,
            "id_group_2": 1,
            "groups_description": "TEST",
            "groups_1_description": "TEST",
            "groups_2_description": "TEST",
            "requests_x_status_third_parties_name": null,
            "annotations": null,
            "id_related": null
        }
    ],
    "total": "1"
}