Query status changes from requests

This EndPoint can be used to query the status changes of work requests.

Input parameters

Parameter

Type

Required

Description

code

Text

Optional

Application Id.

since

Text

Optional

Initial date of the query. Format: 'YYYY-MM-DDTHH:MM:SS-UTC' Exempla:'2016-07-12T20:00:00-03'.

until

Text

Optional

End date of the query. Format: 'YYYY-MM-DDTHH:MM:SS-UTC' Exempla:'2016-07-12T20:00:00-03'.

start

Integer

Optional

Initial record number to be displayed by the query.

limit

Integer

Optional

Final record number to be returned by the query.

Output parameters

Parameter

Type

Description

id_request

Number

Request ID

id_status

Number

Request status id

status_description

Text

Description of the status of the request

  • "OPEN_STATUS" : Open - "PROCESS_STATUS" : In process - "SOLVED_WITHOUT_OT_STATUS" : Solved without TO - "REQUEST_TODO" : In pending tasks - "OT_IN_PROCESS" : TO in process - "OT_IN_REVIEW" : TO under review - "OT_CANCEL" : TO cancelled - "SOLVED_WITH_OT_STATUS" : TO cancelled OT in process - "OT_IN_REVIEW" : OT under review - "OT_CANCEL" : OT cancelled - "SOLVED_WITH_OT_STATUS" : Solved with OT - "AGAIN_REQUEST_TODO" : Back in pending tasks - "DELETE_TASK_TODO" : Removed from pending tasks - "CANCEL_STATUS" : Cancelled - "REJECTED" : Rejected
date

Text

Date of change of status

notes

Text

Notes on change of status

accounts_name

Text

User who made the status change

count_comments

Text

Number of comments that the change of status has

Example:

Request: (GET)https://app.fracttal.com/api/work_requests_status/?code=678

{
    "success": true,
    "message": "200",
    "data": [
        {
            "id": 3231183,
            "id_company": 69,
            "id_request": 678,
            "id_status": 3,
            "status_description": "OT_IN_PROCESS",
            "date": "2022-01-18T14:00:29.142833+00:00",
            "notes": "OT_IN_PROCESS",
            "accounts_name": "Alejandra Arango",
            "count_comments": 0
        },
        {
            "id": 3229773,
            "id_company": 69,
            "id_request": 678,
            "id_status": 7,
            "status_description": "REQUEST_TODO",
            "date": "2022-01-18T12:44:36.337556+00:00",
            "notes": "REQUEST_TODO",
            "accounts_name": "Alejandra Arango",
            "count_comments": 0
        },
        {
            "id": 3229761,
            "id_company": 69,
            "id_request": 678,
            "id_status": 2,
            "status_description": "PROCESS_STATUS",
            "date": "2022-01-18T12:43:52.951288+00:00",
            "notes": "",
            "accounts_name": "Alejandra Arango",
            "count_comments": 0
        },
        {
            "id": 3229746,
            "id_company": 69,
            "id_request": 678,
            "id_status": 1,
            "status_description": "OPEN_STATUS",
            "date": "2022-01-18T12:42:56.045973+00:00",
            "notes": "FALLAS EN LA IMPRESORA",
            "accounts_name": "Alejandra Arango",
            "count_comments": 0
        }
    ],
    "total": 4
}

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