Query work request

This EndPoint can be used to query work order information within a given date range.

This EndPoint can also be used to query information about all work requests or a specific one.

The "code" parameter in the URL is the request ID. It can be found in this same endpoint, id_code field.

Input parameters

Parameter Type Required Description

code *Text* Optional Request ID. Can be found in this same endpoint, _id_code_ field.

since *Text* Optional Initial date of the query. Formato: 'YYYY-MM-DDTHH:MM:SS-UTC' Ejemplo:'2016-07-12T20:00:00-03'.

until *Text* Optional End date of the query. Formato: 'YYYY-MM-DDTHH:MM:SS-UTC' Ejemplo:'2016-07-12T20:00:00-03'.

type\_date

*Text*

Optional

Type of date to make the query. It can be: .

Value	Description
date	Date of creation of the Request (Default value)
date_incident	Incident Date
date_solution	Request Resolution Date

id\_status *Text* Optional Work Request Status Id, values can be: 1 - Open 2 - In Process 3 - Work Order in Process 4 - Resolved without Work Order 5 - Cancelled 6 - Resolved with Work Order 7 - Waiting for a Work Order 8 - Work Order in Review 9 - Work Order cancelled 10 - Waiting for another Work Order 11 - Request removed from Pending Tasks 12 - Rejected 13 - Created from Guest Portal.

identifier *Text* Optional Application reference

page *Integer* Optional Page number to be consulted.

start *Integer* Optional Initial record number to be displayed by the query. Default 0. All queries are limited to 100 records, when there are more than that amount this parameter should be used for pagination.

limit *Integer* Optional Number of records that the request will show. The default value is 100.

Output parameters

Parameter	Type	Description
`id\_code`	Text	Application ID
`date`	Text	Date Application created
`is\_urgent`	Text	True if the request is urgent, False otherwise
`description`	Integer	Description of the application
`rating`	Text	Qualification of the application
`rating\_notes`	Text	Application Qualification Notes
`observation`	Text	Comments on the application
`date\_solution`	Text	Date of solution
`types\_description`	Text	Group
`items\_description`	Text	Asset associated with the request
`date\_status`	Text	Date of last status change
`requests\_x\_status\_notes`	Text	Note of change of status
`requests\_x\_status\_description`	Text	Description of current status
`accounts\_name`	Text	User who created the request
`accounts\_email`	Text	Email of the user who created the request
`requests\_x\_key\_words\_descriptions`	Text	Application keywords
`wo\_folio`	Text	ID of the WO that is related to the request
`date\_incident`	Text	Date of initiation
`parent\_description`	Text	Location of the asset that is associated with the request
`requests\_x\_status\_accounts\_name`	Text	Name of the person who last changed the status of the request
`requested\_by`	Text	Requested by
`types\_1\_description`	Text	Classification 1
`types\_2\_description`	Text	Classification 2
`identifier`	Text	Reference
`geolocation`	Text	Geolocation

Example:

Request: (GET)https://app.fracttal.com/api/work_requests/381

{
  "success": true,
  "message": "200",
  "data": [
    {
      "id_code": 385,
      "date": "2016-11-30T19:44:07.361543+00:00",
      "is_urgent": false,
      "description": "AVERIA",
      "rating": null,
      "rating_notes": null,
      "observation": "REAPRAR",
      "date_solution": null,
      "types_description": "Electricidad",
      "items_description": "EQUIPO PARA EJEMPLO    ",
      "id_status": 7,
      "date_status": "2016-11-30T19:45:24.225016+00:00",
      "requests_x_status_notes": "REQUEST_TODO",
      "requests_x_status_description": "REQUEST_TODO",
      "accounts_name": "RICARDO ROMAN",
      "accounts_email": "[email protected]",
      "requests_x_key_words_descriptions": "Equipo Falla., Equipo en Cliente",
      "wo_folio": null,
      "date_incident": "2016-11-30T16:47:03",
      "parent_description": "// AMERICA/ UBICACION DE EJEMPLO/ EQUIPO PARA EJEMPLO/ ",
      "requests_x_status_accounts_name": "RICARDO ROMAN",
      "requested_by": "RICARDO ROMAN",
      "types_1_description": "EQUIPO FALLA",
      "types_2_description": "CLASIFICACIÓN 2",
      "identifier": "",
      "geolocation": "{\"latitude\":-33.4213982,\"longitude\":-70.60434660000001,\"hour\":\"2016-11-30 4:47 PM\",\"address\":\"San Pío X 2449, Providencia, Región Metropolitana, Chile\"}",
    }
  ],
  "total": 1
}

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